Rental terms and conditions

General Terms and Conditions – Go Yaalah

1. General terms of rental

1.1 Age and driving licence

• The main driver must be between 21 and 65 years old.
• A valid driving licence held for at least 2 years is required.
• Foreign driving licences are accepted, subject to verification. Moroccan driving licences are not currently accepted.

1.2 Required documents

When picking up the vehicle, you must present:

• A valid driving licence.
• A valid passport.
• A valid personal address and phone number.

1.3 Additional drivers

• Two drivers may be included in the rental. Further additional drivers depend on the rental offer.
• All drivers must be declared in advance and meet the same requirements (age and driving licence).

1.4 Rental period and booking

• The minimum rental period is 3 days.
• Same-day bookings are not accepted. Bookings must be made in advance.

2. Fuel and vehicle condition

2.1 Fuel

• The vehicle is delivered with a full tank of fuel and must be returned with a full tank. If not, refuelling costs will apply.

2.2 Vehicle condition

• The vehicle is provided clean and in good mechanical condition.
• If the vehicle is returned excessively dirty, additional cleaning fees may be charged.

3. Client responsibilities

• Comply with the Highway Code and local driving regulations.
• Any fines, tickets, parking fees or impound costs incurred during the rental period are your responsibility.

4. Insurance and coverage

4.1 Liability insurance

• All vehicles are insured for bodily injury and property damage caused to third parties.
• This insurance complies with the Moroccan Insurance Code.

4.2 Excess

• Every rental includes insurance with a standard excess of €500.
• An optional premium cover can reduce the excess to 0 MAD. Its price depends on the rental offer.
• The exclusions listed in section 5 apply to both options.

4.3 Personal Accident Insurance (P.A.I.)

• This optional insurance covers the driver and passengers for medical expenses, death or disability. It is available as an add-on.

4.4 Roadside assistance

• You are entitled to 24/7 roadside assistance during your rental.
• In case of breakdown or accident, our team will arrange towing, repair or a replacement vehicle. Contact details are included in your rental documents.

5. Exclusions from insurance coverage

The following cases are not covered by insurance and remain the client's responsibility:

• Damage caused by driving on unpaved roads.
• Fuel errors (for example, using the wrong type of fuel).
• Flat tyres or tyre damage.
• Lost or broken keys.
• Lost vehicle documents.
• Fines or impound fees due to traffic violations.
• Damage caused under the influence of alcohol or drugs.
• Incidents during sports competitions or non-compliant use of the vehicle.

6. Rental extension

• To extend your rental, contact us before the end date of the contract.
• Extensions must be approved and paid in advance.
• Unauthorised use of the vehicle beyond the agreed period may result in legal action.

7. Deposit, payment and return

• A security deposit is required. It is €500 for every vehicle, whatever the insurance option chosen, and is taken at pick-up by card or cash.
• The deposit is returned according to the rental agreement, once the vehicle has been checked at return.
• Accepted payment methods: cash and eligible bank cards. Payment in MAD, EUR or USD is possible depending on the transaction.
• The vehicle must be returned at the time agreed in the contract. A delay of more than 4 hours may be charged as an additional rental day. Late returns must be agreed in advance.

8. Cancellation and changes

• No payment is taken when you book. Your booking is a pre-booking until our agent confirms it by email and WhatsApp.
• You can cancel or change your pre-booking free of charge at any time before pick-up, by email (goyaalah@gmail.com) or WhatsApp (+212 669 940 737). Please tell us as early as possible.
• If the car you booked is not available, we offer a car of the same category or higher at no extra cost. If you do not accept it, you can cancel free of charge.
• Changes to dates, times or places depend on availability and may change the price. Our agent confirms the new price before pick-up.

9. Mileage and delivery

• Rentals of 5 days or more include unlimited mileage: no daily kilometre limit and no charge per kilometre. For 3- and 4-day rentals, the mileage allowance is confirmed by our team when you book.
• Delivery and collection are available at Casablanca Mohammed V Airport (CMN), Marrakech Menara Airport (RAK) and Rabat–Salé Airport (RBA). Any pick-up or drop-off fee is shown in your price before you book. Delivery to other places may be arranged on request and may carry a fee.

10. Practical advice

• Review the insurance terms and exclusions before signing the contract.
• Inspect the vehicle at pickup and report any damage to the Go Yaalah team immediately.
• Park the vehicle in secure places and drive carefully, especially on rural roads.
• Return the vehicle with a full tank and in clean condition, and report any issue before returning the keys.

11. Special notes

• The client rents the vehicle under their sole responsibility and may not lend it to third parties.
• Any defect or incident must be reported to Go Yaalah immediately.
• Failure to follow driving rules or contract terms in the event of an accident may result in insurance claims being refused.

For any question about these conditions, contact us on WhatsApp at +212 669 940 737.